Client complaint resolution

Through the Client Complaint Committee clients can provide feedback on our services or lodge complaints about inappropriate behaviour or treatment by any of the Group’s staff. This is facilitated through inter alia client complaint boxes inside our branches.

Direct Contact Person for any Complaint from Customer:

Emson Mmari

Fraud and Security in Charge
Skype: emson.mmari
Cell: 0746700410

Hillolimus Kimweri

FMPU Unit In Charge
Skype: hilolimus.kimweri